Digiscribe Technology Private Limited (“us”, “we”, “our” or “Digiscribe”) is the author and publisher of the internet resource (“Website”) on the world wide web as well as the mobile application ‘DigiRecords’ (“Application”) (together with the Website, referred to as the “Services”).

Digiscribe respects the privacy of its users (“Users” / “you” / “your”), who are accessing our Services as Patients / Doctors / Pharmacies / Labs and is committed towards protecting and safeguarding the Personal Information (as defined herein below) of its Users which may be collected by Digiscribe in the provision of the Services. Any Personal Information collected from you on the Website and / or the Application shall be governed by this Privacy Policy (“Privacy Policy”) and the Terms of Use (“Terms of Use”) available on the Website and Application. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use which is accessible at This Privacy Policy provides for the kind of Personal Information collected on the Website and / or the Application, purpose, means and modes of collection, usage, processing, retention, destruction, disclosure and handling of such information by Digiscribe. Users are advised to read the Privacy Policy and Terms of Use before using the Website and / or the Application or availing the Services and providing Digiscribe with their Personal Information.

We strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published in accordance with:


  1. Our Services require us to know who you are to serve you better. By using our Services, you agree to the collection of your Personal Information (“Personal Information”) by Digiscribe which includes but is not limited to the following-

  1. Your full name, date of birth, address, contact number, email address, financial data such as bank accounts, credit and debit card details or other payment instrument details and any other related information / data.

  1. account related information such as username and password;

  1. medical records and history, including allergies, blood group and other medical information;

  1. location information based on your IP address;

  1. information related to your network provider, internet browsers, mobile / tablet / other devices;

  1. information provided by other Users of the Website / Application / Services;

  1. information collected or received from external sources such as our partners, affiliates or other third-party organisations providing services similar to our Services;

  1. information relating to your use of the Website and / or the Application and the Services;

  1. technical data / information recorded automatically through cookies, log files and other similar technologies;

  1. information provided by you while contacting us for help including records of telephone calls received and made for making complaints, inquiries, orders, or other purposes;

  1. drugs and / or medical diagnostic tests being prescribed to you and your medical symptoms;

  1. any other information or details collected by means of any survey, questionnaire or feedback.

  1. In order to avail the Services, Users are also required to upload scanned copies of their prescriptions on the Website or on the Application and the prescriptions will be stored / disclosed by Digiscribe only in the manner specified in this Privacy Policy and the Terms of Use. The term “Personal Information” shall also include any such prescriptions uploaded or otherwise provided by Users.

  1. Doctors may, in addition to the above, be required to provide information about their receptionist on this platform which may include but not be limited to the name, address, phone number, fax number, email address and any other information or data that may be required to avail the Services provided on the Application.

  1. You shall have the option not to provide some, or any, Personal Information by either choosing not to become a registered user of the Services, or else by skipping the particular feature of the Services for which the Personal Information is being collected.


  1. Personal Information shared by the Users shall be used by Digiscribe only to the extent it is necessary to provide Service to the Users. The information which Digiscribe collects from you may be utilized for various business and/or regulatory purposes including but not limited to the following purposes:

  1. Registering the User on the Website or Application;

  1. Booking appointments with Doctors and facilitating tele-consultation by Doctors to Patients;

  1. Processing your orders / requests and provision of Services;

  1. Billing of products/ Services provided;

  1. Delivery of personalised information and target advertisements to the User;

  1. Improvement and customisation of Services, features and functionality of the Website;

  1. For commercial purposes and in a non-personally identifiable form for research, statistical analysis and business intelligence purposes;

  1. Dealing with customer support related issues and technical issues;

  1. Communicate any changes in our Services or Terms of Use or this Privacy Policy to the Users;

  1. Verification of identity of Users and performing regular checks to prevent frauds;

  1. Making sure that our Website and Application content is presented in the manner that is most effective in providing our Services to you; and

  1. Resolving disputes and enforcing our Privacy Policy and Terms of Use.

  1. In addition to the abovementioned uses of Personal Information, Digiscribe also stores cookies to: (i) track User activity, behavior and movement on the Website and / or the Application; (ii) analyze User patterns and trends; (iii) track the sections, links, tabs and pages that are most visited by the User; and (iv) to build a database of User preferences.

This allows us to customise our Website and Application according to your interests, which will enable us to deliver a more personalised service to our Users. You may choose to accept or decline cookies. Please be aware that by declining cookies you may not be able to utilise our Services to its fullest capability.


  1. Digiscribe shall not disclose or transfer any Personal Information to any individual or entity except in the following circumstances-

  1. To service providers for the purpose of carrying out Services on Digiscribe’s behalf under contract. These contractors do not have any independent right to share your Personal Information;

  1. To the State for providing benefits or services to you;

  1. Under any law for the time being in force made by the Parliament or any State Legislature or for compliance with any order or judgment of any Court or Tribunal in India;

  1. In cases of medical emergency;

  1. To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us.

  1. To third party ad servers, ad agencies, technology vendors and research firms in an aggregated or non-personally identifiable form for serving advertisement to Users, research, statistical analysis and business intelligence purposes;

  1. To a third party in the event that Digiscribe, or substantially all of our assets, is merged with or acquired by such third party. Under such circumstances, Digiscribe would, to the extent possible, require the merging entity or the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that such merged entity or acquirer of Digiscribe may continue to process your Personal Information as set forth in this Privacy Policy.

  1. Your Personal Information will be made available to the employees and data processors of Digiscribe only on a need-to-know basis. All such employees and data processors of Digiscribe shall strictly abide by confidentiality obligations under this Privacy Policy.

  1. Personal information made available by you shall be retained by us for as long as your account with us remains active. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or to comply with legal obligations, meet regulatory requirements, resolve disputes between Users, prevent fraud and abuse or enforcement of this Privacy Policy and our Terms of Use. Please note that your withdrawal of consent, or deletion of account may result in Digiscribe being unable to provide you with its Services and your Personal Information may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for statistical and analytic purposes.


Digiscribe adopts reasonable security practices and procedures in accordance with applicable laws to maintain security of all data provided by Users from the point such data is collected to the point when it is destroyed. Your Personal Information is encrypted and is protected with Secure Sockets Layer (SSL) software, which encrypts all information you that you provide to us. We store your Personal Information on computer servers placed in a secure environment. Any third-party data processor to which Digiscribe transfers Personal Information shall have to agree to comply with those procedures and policies or put in place adequate measures on their own.

While we have implemented reasonable security practices and procedures that are commensurate with the industry standards, we cannot ensure or warrant complete security of all information that is being transmitted to us by you because of the inherent susceptibilities of the internet. You acknowledge and agree that any information provided by you through the Website or Application is transmitted or stored at your own risk. If you have reason to believe that your interaction with us is not secure, you may contact the office identified at the end of this Privacy Policy.


You acknowledge and agree that the Personal Information provided by you to avail our Services is complete, accurate and not misleading to help us serve you better. If there is any change in the information provided by you to us, you can update the same by going to account settings option on the Application or on the Website or by writing to us at [email protected] .

If at any time, Digiscribe has reasonable belief that the information provided by you is false or misleading, we shall have the right, at our sole discretion, to discontinue the Services provided to you.


By clicking on the “I accept” button at the end of page containing the Privacy Policy or by providing us with your Personal Information or by using our Services, you acknowledge, agree and provide an unconditional consent to the collection, usage, disclosure, retention and processing of such Personal Information by Digiscribe in accordance with this Privacy Policy.

As part of providing our Services to you, We may need to send routine communications to you, such as transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Users via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on Digiscribe.

In case a Doctor or Patient avails and makes use of  the telemedicine feature on the Platform, the Doctor and the Patient acknowledge, agree and provide an unconditional consent to Digiscribe to record and store the conversation between such Doctor and Patient during such tele-consultation process.

If you do not agree with this Privacy Policy at any time, please do not use any of the Services or give us any of your Personal Information. You have the right to withdraw your consent for use of your Personal Information provided to us by writing to us at [email protected]. Once you have withdrawn your consent, you might not have access to our Services.

We reserve the right to change, modify, add or delete any of the terms of this Privacy Policy, at our sole discretion, at any time.

We do not knowingly/intentionally allow or request anyone under the age of 18 to avail our Services independently. If you use the Services on behalf of someone else (such as your minor child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this Privacy Policy.


If you have any grievance or any questions with respect to our Services or our use of your Personal Information, feel free to contact our data protection officer-

Mr./Ms. Siddharth Shah

Digiscribe Technology Private Limited

38/39 Ahmedabad Street, Iron Market,

Mumbai, Maharashtra- 400009

Email: [email protected]